Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

Honest, transparent and informative are three words I’d use to describe my interactions with Brent. While unfortunately my builder’s preferred lender was offering some pretty tough to beat incentives he was willing to take a phone call and even went as far as making a brief video walking me through the estimate I had been given through my builders lender. Often times all of the numbers, fees, credits and percentages can be a bit confusing, he was able to break it down in a way that was easy to understand. Additionally, in an industry where it seems like operating with integrity isn’t always a top priority I can assure you Brent operates with the highest level of integrity. Brent has my full recommendation and is someone I wouldn’t hesitate to work with in the future. Thanks again for your help, Brent! ~ cory s
Brent assisted my wife, family and I in a time of extreme need. We had another lender who completely dropped the ball on our loan and Brent picked up the slack with mere weeks to spare before closing. His colleague Jessica worked very closely with us, as well as Brent, do work expeditiously to get us in our home. I can not begin to explain how hard they both worked and how communicative they both were. It would not be possible to be in a position to write a review about this process and speak in the past tense about closing on a home if it was for Brent and his team. If any of you are reading these reviews in order to get into a home, please choose his team. ~ Francis F
Brent and his team (specifically worked with Kelly) were fantastic helping me find a great loan for my home. They helped navigate through some unique circumstances and communicated with me well. Perhaps the best thing is that Brent found a lender who offered an interest rate .375% cheaper than the "preferred lender" that our builder was suggesting--AND it had cheaper fees saving me probably $1-2k when all was said and done. As a first-time-home-buyer, this process was great with Brent and Kelly. Even though my loan was likely smaller than other customers they work with, I was treated super well and never felt like my needs were "too small". Would 100% use Brent again. ~ Parker R
I recently moved to Texas from out of state. I was given Brent’s name as someone that could help me with financing. He did more than help. The timing of our move posed some difficult problems that I couldn’t have navigated without Brent. We started our loan process right before the country shutdown due to COVID-19 and things were in extreme flux. Brent worked tirelessly to make sure whatever our needs were met. He worked with the sellers themselves to communicate progress. He coordinated with the lender on numerous, tedious requests. We are in our dream home and we owe a lot to Brent in helping us get there. I would definitely recommend him to anyone. ~ Bill C
Brent was amazing! There are so many moving parts when it comes to purchasing a house and Brent helped us to understand all of those while also making us feel completely comfortable moving forward. We did a 21 day close and Brent was there and on top of everything every step of the way. He helped us to get the best loan for us and was able to communicate everything in a way that us first time home buyers would understand. He was always available to answer questions and very communicative in every step. Thank you for helping us to buy a house when we didn't know it would be possible! ~ Cassie K
Brent at Assurance Homes Loans recently helped us get into our new home. I started our home buying process by talking with a number of different lenders but Brent told me early on that he would not be under sold. Boy was he right, all the other lenders could even get close to the loan he was able to get us into. At the end of the day there is no one else that I would trust to fund my home loans. I am confident in his skills to make even the most difficult loans work out. I would recommend his services to anyone! ~ John M
We bought our first home using Brent Knapp. He got us a home loan pre-approved with a better interest rate than we thought, and a much lower down payment than we thought. Brent was always prompt in answering questions and made the process simple. Buying a house is a stressful and time-consuming process, but Brett helped us get everything done on time with minimal stress. If you are looking to get pre-approved for a home loan with someone who is there for you and helpful all the way to the end, call Brent! ~ Marcus O
The one constant in our bouncing around the country has been Brent Knapp. He has been our lender for almost 10 years on 4 different home purchases. He is outstanding. Most telling is what we hear other professionals in the industry tell us about him. The 4 different realtors we have worked with for those homes have each raved about how much more responsive and on top of things he is than other lenders they have worked with and in each case the process went so smooth they said they were going to recommend him to other clients in the future. ~ Curtis C
Brent was one of my preferred Lender that I contact for a client of mine that had gotten a loan quote from his bank. He got to work looking for a better rate for my client and was able to find one. It didn't take much to convince my client to work with Brent as he was very communicative, efficient, and quick throughout the entire qualification process. He and his team worked hard to get my clients the pre-approved and thru underwriting within 3 weeks and we were ready to close. I would highly recommend Brent to my future clients. ~ Pam E
Buying our very first home was so very exciting and scary. We were clueless as to what to expect and the process and steps. Brent Knapp was referred to us by a family member who also had just purchased a home. Brent was FABULOUS!! He guided us through all options, saved us a ton of money, and held our hand through it all. He was efficient and speedy! I never had to wait on a returned call or response via email - he was always right there ready to help and answer any questions. I recommend Brent to anyone looking to buy a home! ~ Katie L
Working with **Brent and Robert** during my home-buying journey was a blessing. I found Brent randomly on a Google sea4ch and am glad I took the chance. From the very beginning, they went *above and beyond* what you’d expect from a mortgage broker — especially since I didn’t have a realtor. Their patience, guidance, and support made all the difference. The moment I spoke with Robert, it felt like I was talking to an old friend. His warm and friendly personality immediately put me at ease. Throughout the entire process, he kept me updated on what had been completed and what still needed attention, which calmed my nervrd and made everything feel less overwhelming. He answered every single one of my questions — big or small — without ever making me feel silly or unsure. Both Brent and Robert were not just professional, but caring and committed to helping me every step of the way. I can’t thank them enough for making my experience smooth, successful, and even enjoyable. Thank you Brent and Robert for all your hard work, patience, and dedication. ~ Angela G
Brent is a pro! We are first-time home buyers, and the mortgage process went smoother than we expected. The Assurance team is very quick and responsive and know the ins and outs of their work. Brent was able to apply a bunch of credits to our mortgage, saving us thousands on our down payment. As a customer who is new to mortgages, I am impressed with how effectively they will work in your best interest to get the best mortgage available and making the process as quick and seamless as possible. ~ Richard L
Brent Knapp did an exceptional job helping with my mortgage loan. He worked hard for me getting the best lender and finding me the lowest rate and fees. He was always available nights and weekend if I needed him to answer any questions. He made the whole process painless and easy. I had used him before to refinance my previous home, so I knew his work ethic and delivery would be spot on for this home. I will continue to use him for all my mortgage needs. I would highly recommend him. ~ Cathy K
Brent and his team are amazing! They were able to get us a great interest rate and close quickly. They worked well with the VA to make sure our loan and closing were handled with ease. Brent and everyone that worked on his behalf were knowledgeable, kind, and available any time we needed them for anything. We were able to close quickly and they saved us a ton of money! I would recommend them to everyone and anyone purchasing a house or wanting to refinance. ~ Kimberly R
I was referred to Brent at Assurance Home Loans by a friend. We had a very small window of time to find and buy a house as we were only here house hunting for three days. Not only was Brent able to get us the loan we needed in such a short time, but he found us the best one too! We saved a few thousand dollars because we switched lenders at the last minute and used Brent as our lender. I would recommend him to anyone and everyone! Very responsive and friendly! ~ Zach M
I've used Assurance for 5 purchases/refinances over the years. Brent is very responsive and takes the time to understand what I want and explain how the system works. We have never missed a close and I've felt like I have been understood and served. We have had late "surprises" on two of the transactions. Brent has been thorough when that happens in explaining why and what the options are for moving forward and had found the way to get the deals done. I highly recommend him. ~ Cody M
When choosing to buy almost anything, I always read reviews. When I was looking for a home loan, I chose Brent because of his great reviews. I can honestly say that Brent was such great help! He has so much patience in answering questions and explains the home buying process and numbers in ways to better understand where you stand and how much you can afford. I’m so glad that he made this dream of ours to own our own home a reality! I highly recommend Brent! Thank you for everything Brent! ~ Norma
My wife and I worked with Brent on the purchase of our first home. His knowledge and professionalism was very helpful, since we had never gone through this process before. He was patient as we constantly pestered him with question after question, taking the time to answer each one in a way that we could understand but at the same without making us feel belittled. The whole process went very smooth, and we would definitely recommend him to anyone looking to purchase a home. ~ Shawn W
Brent was referred to us from a friend and I couldn’t be happier. He was great throughout the entire process. We built a new home. Brent had the financing approved and ready to go way before the closing date arrived. This made the closing process a lot less stressful. Even with hiccups on the builder’s side during close, Brent made himself available until the papers were signed and finalized. I would definitely recommend Brent to anyone needing a stress free, financing experience. ~ Cullen O
Brent was excellent in assisting us with our loan needs for the purchase of our new home. If you are considering other lenders, call Brent and let him compete on rate, fees, and all of it. He's got access to more lenders, exceptional knowledge, experience and creativity, and great customer service. I don't think I'd ever use another mortgage broker or home loan advisor after our experience with Brent. My wife and I highly recommend him. ~ Joel C
I don't know where to begin. But it was a long hard process...and Brent Knapp worked tirelessly to make sure the imposible POSSIBLE! I CANNOT thank him enough for the hard work, time, patience and effort he put into making MY dream come true. With all honesty, I would not recommend anyone else BUT Brent Knapp to do all your home Refi etc... You will NOT be disappoint. Thanks Again BRENT, you are an embassador in your Profession.💯 ~ Clarkson R
I have used Brent Knapp TWICE already! The second time I was about to use someone else and then I remembered his services from the first time and he was able to save me money on my mortgage loan. We were very pleased with his services. Also the application that they use makes it easy to track and download the documents needed. Believe me it makes a difference who you use. Trust me and use Mr. Brent Knapp.... You can count on him! ~ Roy A
My wife and I just started our consulting businesses so we didn't have a traditional or mature income stream. Brent found us a loan we qualified for with an amazing rate. He walked us through every step of the way and was in constant communication. He also worked closely with our realtor to ensure that we close on time. In the end, the final rate we locked in was even better than the initial quote. I highly recommend Brent. ~ Jun V
Brent is an absolute genuine person that will fight to get you the very best rate a results that the market is capable of offering… the first time. Despite multiple calls from others, no one could beat Brent. Extremely professional, respectful, educated on the process and efficient. Thanks for everything Brent! Looking forward to working with you again in the future. ~ Jonathan G

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